Connecting to WiFi troubleshooting guide

If you are having trouble connecting your CAR.O.L bike to WiFi, please try the following:

 
1: Check WiFi connection status.
If your WiFi network shows as Saved Secured or Saved, try to forget network and re-connect. Do this by holding your finger on the WiFi network name until a small menu pop up appears. Then select Forget Network. Your WiFi network will reappear in the list of available networks. Please tap on your network and re-enter your password. 
Your WiFi network should show as Connected.
If you are still having issues, please;
 
2: Check whether bike connects to another WiFi network or a mobile hotspot on a smartphone.
If you can connect to another network, please contact CAR.O.L customer support so that we can help you connect to your preferred WiFi network.

If you cannot connect to an alternative WiFi network, please try to;

3: Move the bike closer to the WiFi router or vice versa

If you still cannot connect to your WiFi network, please try to;

4: Enable location services on your bike
  • Swipe up from the bottom of the screen and tap circle that appears at the bottom of the screen;
  • You will be taken to the CAR.O.L tablet home screen. On the home screen, tap the menu icon (three dots) in top right;
  • A small menu will open. Please tap Settings and enter code 1234;
  • Then tap Open System Settings
  • Tap Security & Location
  • Scroll down to the Privacy section and tap Location
  • Set slider in top right corner to activate Use Location
  • Tap the back triangle, which appears at the bottom of the screen, 2 times to get back to Settings menu;
  • Tap Network & Internet
  • Then tap WLAN
  • Then try to connect to the desired WiFi network.

If you are still having trouble connecting to WiFi, please;

5: Reset network settings using the following steps:

  • Swipe up from the bottom of the screen and tap circle that appears at the bottom of the screen;
  • You will be taken to the CAR.O.L tablet home screen. On the home screen, tap the menu icon (three dots) in top right;
  • A small menu will open. Please tap 'Settings' and enter code 1234;
  • Then tap Open System Settings
  • Scroll down and tap Backup & Reset
  • Tap Network Settings Reset
  • Tap Reset Settings at bottom of screen. Tap it again at the top of screen. You should see a message, which says Network settings have been reset’, appear at the bottom of the screen
  • Tap the back triangle, which appears at the bottom of the screen, 3 times to get back to 'Settings' menu;
  • Scroll up and tap WiFi Connection
  • Tap the little cog symbol in top right;
  • Check that it says Always under Keep Wi-Fi on During Sleep. If it doesn’t, tap it and select that option;
  • Reboot the tablet once by holding the on/off button for 3 seconds to turn off and holding the on/off button for 1-2 seconds to turn on;
  • Try connect to your preferred Wi-Fi network.
Should you use 2.4Ghz or 5Ghz?
CAR.O.L bikes can connect to both network types, but both have pros and cons.
2.4Ghz is generally better if the router is further away from the bike or if there are solid walls between the bike and the router.
5Ghz is better if there are a lot of different Wifi connections present that could interfere with each other.
 

If you are still having trouble connecting to WiFi, please contact CAR.O.L customer support.